Return and Refund Policy

Returns & Cancellations

Buying items online sight unseen can be a daunting task. That's why we offer a 30-day return period on any stocked item. Unfortunately, this does not apply to made-to-order items or custom color combinations. While we work on these returns on a case-by-case basis, there is typically a return shipping and/or restocking fee imposed on made-to-order and custom orders.

All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a refund. (*Restocking fees may apply.)

Please contact us by telephone or email prior to your return and we will provide you with a Return Authorization Number and a return shipping address (some items may return direct to the manufacturer). It is always a good idea to obtain insurance on the item on the return for its full value to protect yourself. Include your name, address, phone and Return Authorization Number with your return. Once your return is on its way, please email the Tracking Number to us at: Wendy@kcoutdoorfurniture.com  This helps us to keep an eye on the product and to properly credit your return.

After your return is received and inspected, we inform you and duly credit the card used to make your purchase. We're sorry but shipping charges are not refundable, as well as refused shipments charges. Once an order has been packaged or on our dock and/or have left our warehouse, it is considered 'in transit' or as being 'shipped' and will be considered as a 'Return' for future processing. Cancellations: Customers may cancel any stock order 48 hours before it ships.

Orders that are refused at the time of delivery without prior approval will be assessed with the refusal fee as well as return shipping.

Please note: We reserve the right to cancel any order at any time and for any reason. If you need further assistance or clarification, please feel free to give us a call at 816-503-6796 during normal business hours.